Below you'll find answers to the questions we get asked the most. If you can't find an aswer to your question please contact us.
What does “bare rooted” mean?
“Bare rooted” means the plant comes with no growing media or soil around the roots. Typically, the plant has been growing in the field and is lifted during winter using specialised equipment with some root pruning at the same time. The plant is then wrapped to ensure the roots won’t dry out and despatched. “Bare rooted” plants are a great way to save money as the costs of bagging and growing on have been avoided. The roots of “bare rooted” plants need to be kept moist and they should be planted without delay - within one week of arrival.
How do your prices compare?
During testing we ran 85 different purchasing scenarios. The Plant Company performed better than other online sellers for 94% of those tests. Small, single item purchases were better made from a local retailer during this exercise as the freight cost generally made it more expensive. The cost of time and travel for the customer to go to the retailer was not factored into those analyses, however.
What is plant availability like?
If we have products listed on our site, it means we have them available for sale. Sometimes we can get caught out with a customer placing a large order and wiping out our stock but this is generally the exception rather than rule. If we encounter problems filling your order your will be promptly notified.
How can you guarantee the quality of the lawn seed?
The seed lines listed have been selected based on performance, aesthetics, suitability to the region, and desired use. Each line sold has a current germination certificate from an accredited testing lab to confirm its quality and fit for purpose.
Can I get a copy of the invoice?
If you require a copy of an invoice please email email@example.com.
Will you send me a photo of the plants I am going to purchase?
Generally not unless it is a large order or a particular grade or a high value item. If we took photos for all requests we would have to put our prices up to cover these costs. Rest assured, we will not send out anything we wouldn’t put in our own gardens.
What is a large grade plant?
A plant that is growing in a 25 litre container (or greater) or is taller than 1.5 metres is a large grade plant. That means, when you plant them, you will get an instantaneous impact to your garden. The plants are considerably more expensive but don’t forget they have been cared for in the nursery for 12-24 months longer than the smaller grades.
What is Afterpay?
Afterpay allows you to purchase from The Plant Company online store and pay later in 4 easy interest-free instalments.
How does Afterpay work?
To pay with Afterpay:
Is there any interest on the amount paid?
No, there is no interest payable by you
Is there an order limit?
Yes, the maximum purchase amount using Afterpay on The Plant Company is $2,000.00.
What are other terms and conditions I need to be aware of?
Full terms & conditions are available at http://www.afterpay.com/en-NZ/terms
How often is repayment?
Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.
How do I sign up for Afterpay?
Select Afterpay as a payment method (or visit the website).
You can register as you complete your purchase.
How do returns work with Afterpay?
Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.
Does Afterpay charge interest?
There is no interest payable by you if you place an order using Afterpay.
Can I place an Afterpay order with you over the phone?
Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.
Where can I find out more about Afterpay?
Do you quote for orders?
If the value of the order is above $1,000 you can use the “request a quote” form and we will respond with a formal quote. NB: orders will not be despatched until payment has been received in full.
Why do you to quote on larger grade items?
The challenge with the very large items is freight, so the cost is dependent on the number of trees being ordered, how far they have to travel, and their size. For larger specimens we also need to confirm that the truck can access the property and there is the ability to get them unloaded. It is for these reasons we collect some detail from our customers and then quote accordingly. Like our other items, the more trees being purchased the cheaper the cost per plant becomes.
Where do you source plants from?
The Plant Company has suppliers throughout the country. We aim to fill orders with plants that are of the highest quality and as efficiently as possible. We aim to provide customers with a single shipment but sometimes multiple shipments may be made.
I would have a picture of a plant and don’t know what it is, can The Plant Company help me with this?
Absolutely. Send the image to firstname.lastname@example.org and we will do our best to help.
Can you source plants not listed on your site?
Absolutely. Some plants are not listed because of sporadic availability. Please contact email@example.com with your request and we will endeavour to quote a delivered price or suggest an alternative solution.
Could I become a supplier to The Plant Company Ltd?
If you have plants or products that you think we should be interested in please make contact, we would love to hear from you. Click the button at the bottom of the homepage and submit the online form.
How are plants freighted?
Smaller plants are carefully packed into cardboard boxes (either open or closed) and distributed by trusted couriers. Larger grades are transported using specialised plant carriers. Ultimately our goal is to get your plants and products to you as quickly as possible in the same condition they left the nursery.
I need my items urgently, what can I do?
Please contact the admin team at firstname.lastname@example.org, they will advise on the status of the order. Please be aware that delivery arrangements outside normal operations may incur a small fee. Our normal, speedy service hopefully means you don’t need this.
How long will it take to receive my order?
Orders are generally despatched continuously though we will generally not despatch on a Thursday or Friday unless we can guarantee it will be delivered before close of business on Friday. This avoids the plants sitting in a despatch depot over a weekend. Larger plants may take up to two weeks to arrive as we use specialised carriers for these items. We will aim to keep you informed if delays are likely.
Do you offer landscaping advice?
The Plant Company Ltd will respond to plant related questions free of charge. However, designing a garden takes considerable skill and time which we are happy to provide at $80/hour. Please contact us about this service and we will provide an estimate to undertake such work or recommend designers to you.
Will The Plant Company put the plants in for me
Unfortunately, not. We always want to help our customers but we have to draw the line somewhere. We will, however, attempt to recommend a service provider to assist you if needed.
My plant has arrived damaged, what do I do?
Our terms and conditions allow for customers to make a complaint up to 48-hours from receiving the order. The first thing to do is to take a photo of the damaged plant or item and send that to email@example.com. One of our representatives will follow this up with you as a matter of urgency.
Why will you honour claims only up to 48 hours?
Plants are fragile items and succumb to misadventure from a variety of causes not of our own doing. A customer will know upon opening a box or receiving the consignment whether there is an issue or not. Given plants require light and water this will be known within the first 48 hours post-delivery.
My plant has developed a disease or has issues, what can I do?
The Plant Company will endeavour to point you in the right direction for help if we cannot assist ourselves. Please ensure that any questions relate to plants purchased from The Plant Company and that you have reviewed our terms and conditions relating to the sale and purchase of products.
Will The Plant Company Ltd sell my data?
Would The Plant Company like to use an image of my garden?
We encourage images to be sent in and if you have an impressive plant or garden we would love to showcase it on our site. Please note that if you submit an image you are allowing The Plant Company to use that image free of charge and in whatever capacity or manner they choose.