Below you'll find answers to the questions we get asked the most. If you can't find an aswer to your question please contact us.
If the value of the order is above $1,000 the user can use the “request a quote” form and we will respond with a formal quote. NB: orders will not be despatched until payment has been received.
The Plant Company Ltd has suppliers across the country. We aim to fill orders with plants that are of the highest quality and as efficiently as possible.
If you have plants or products that you think we should be interested in please make contact, we would love to hear from you.
The Plant Company Ltd will respond to plant related questions free of charge. However, designing a garden takes considerable skill and time which we are happy to provide at $80/hour. Please contact us about this service and we will provide a cost estimate to undertake such work.
Smaller plants are carefully packed into cardboard boxes and distributed by trusted couriers. Larger grades are transported using specialised plant carriers.
The challenge with the larger items is freight. That cost is dependent on the number of trees being ordered, how far they have to travel and the size. For larger specimens we also need to confirm that the truck can access the property and there is the ability to get them unloaded. It is for these reasons we collect some detail from our customers and then quote accordingly. Like our other items, the more trees being purchased the cheaper the freight cost becomes.
During testing we ran 85 different purchasing scenarios. The Plant Company performed better against all online sellers for 94% of those tests. Small, single item purchases were better made from a local retailer during this exercise as the freight cost generally made it more expensive. The cost of time and travel for the customer to go to the retailer was not factored in, nor was the availability of the item.
Our terms and conditions allow for customers to make a complaint up to three days from receiving the order. The first thing to do is to take a photo of the damaged plant and send that to: firstname.lastname@example.org. One of our representatives will follow this up with you as a matter of urgency.
Orders are generally despatched on a Tuesday so it is ready for planting on the weekend. We will not despatch on a Thursday or Friday unless we can guarantee it will be delivered before close of business on Friday. This avoids the plants sitting in a despatch depot over a weekend.
If we have products listed on our site, it means we have solid lines of supply.
Absolutely. Some plants are not listed because of sporadic availability. Please contact us with your request and we will endeavour to quote a delivered price or suggest an alternative solution.
If you require a copy of an invoice please email email@example.com.
The Plant Company will endeavour to point you in the right direction for help if we cannot assist ourselves. Please ensure that any questions relate to plants purchased from The Plant Company Ltd and that you have reviewed the terms and conditions of sale from products purchased from The Plant Company Ltd.